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19 August 2025

From the end of September 2025, West Northamptonshire Council’s customer services One Stop Shop in Northampton will move from the Guildhall to its new home at One Angel Square, accessible via the St John's Street entrance.
This move brings together a wide range of council services and local support partners all under one roof, making it quicker and easier for residents to get the help they need in one place.
Alongside West Northants Council teams like Housing Options, Wellbeing, and Adult Social Care, the new One Stop Shop will provide access, advice and signposting to a range of key local partners including Citizens Advice, Community Law Service, DWP (Jobcentre Plus), Migrant Help, NDAS, and Northampton Town FC Community Trust. Together, they’ll offer advice on a range of queries our residents may have including benefits support, legal support, domestic abuse help, health checks, EU Settlement Scheme support and employability skills, all under one roof.
This change is part of the Council’s wider work to use public buildings more efficiently and improve the way services are delivered. The new One Stop Shop at One Angel Square will be offering a more accessible environment, with modern self-serve areas whilst offering a joined-up support from council and community partners. The new space was designed to give customers a better experience, whether they're popping in to ask about council tax, looking for housing support, or speaking to someone about benefits, health, or general advice.
“This move is about making life easier for people who need help and advice. It’s about putting our residents first and creating a space where you can come in, get the support you need from a range of professionals, and leave feeling listened to and supported.Councillor Andrew Last, Cabinet Member for Corporate Services“By bringing everything under one roof in a modern space, we’re also making better use of council buildings and saving money that we can invest back into frontline services.”
Residents can also access a range of our services on our website 24/7.
Our customer service team alongside other key council services and partner agencies offer a wide range of drop-in options across West Northamptonshire. You can find a drop-in session near you on our website.
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20 August 2025

“We have always been clear with the Government and the public that the current use of three hotels in West Northamptonshire have never been suitable locations for asylum accommodation and place an unreasonable and unsustainable strain on our already-stretched local services.Cllr Mark Arnull, Leader of West Northamptonshire Council“We also know these hotels cause concerns for our communities and I have raised these issues with the Home Office and written to the Deputy Prime Minister about the wider use of asylum accommodation within our community.
“We are currently considering the implications of this judgment to understand any similarities and differences and are actively looking at the options now available to us. As such I am unable to comment further at this stage but will issue a further update when able to do so. In the meantime, we will continue to work with partners in the police and in our communities to make sure that residents’ concerns are heard and addressed.”
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18 August 2025

West Northamptonshire Council (WNC) extended a warm welcome to four of the international teams competing in the Women’s Rugby World Cup Women’s 2025 during a special ceremony held at Northampton Guildhall on Saturday 16 August.
Players, coaches and staff from Ireland, Japan, South Africa and Brazil - who have all arrived in West Northamptonshire ahead of their matches on Sunday 24 August, were greeted by WNC’s Chairman and Leader alongside community representatives and partners, before exchanging gifts as a gesture of friendship and shared sporting spirit. Each team received a specially curated wooden shoe last, created by local manufacturer Spring Line to celebrate Northamptonshire’s world-famous shoemaking heritage, while WNC was also delighted to accept tokens from the visiting nations.
Guests were treated to an energetic performance from Northants Signs Out choir followed by a vibrant cultural presentation from Northampton College students inspired by the hit musical Kinky Boots, which celebrated the area’s creativity, diversity and global connections. Local players from the Old Northamptonians rugby club also acted as flag bearers, proudly carrying the international flags and leading the teams as they entered.
Northampton town centre was also beautifully dressed for the occasion, featuring vibrant yarn bombing by Northamptonshire WI and striking giant shoe planters, which have been restored, adapted and planted by Workbridge and St Andrew’s to add a unique local touch to the celebrations.
"We are incredibly proud to be a host venue for the Women’s Rugby World Cup 2025, and to welcome teams from around the world to West Northamptonshire – and what a welcome we gave!Cllr Mark Arnull, Leader of WNC“This tournament is not just about world-class sport - it’s about bringing communities together, sharing cultures and showcasing everything our area has to offer. We wish every team the very best of luck and look forward to the excitement ahead both on and off the pitch."
As part of the celebrations, fans are invited to join the official Fan Zone in Northampton Market Square on each Northampton match day, with big screens, live entertainment, food and drink, and plenty of free activities for all ages.
Franklin’s Gardens in Northampton will host the following tournament fixtures:
- Sunday 24 August: Ireland v Japan (kick-off 12 noon) and South Africa v Brazil (kick-off 2.45pm)
- Saturday 30 August: England v Samoa (kick-off 5pm)
- Sunday 31 August: Ireland v Spain (kick-off 12 noon)
- Sunday 7 September: Italy v Brazil (kick-off 2pm) and France v South Africa (kick-off 4.45pm)
Find out more about the tournament and events and activities on the WRWC webpage. Watch the Welcome Ceremony on WNC’s YouTube channel.
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19 August 2025

NAASH is the landlord of several supported accommodation properties in West Northants, and agreements are held between them and their tenants. While the Council has a duty to ensure any eviction process is lawful, WNC cannot influence NAASH’s eviction decisions, take steps to close the organisation or prevent its closure, but will step in to support residents where possible.
West Northamptonshire Council (WNC) is however taking steps to support tenants who may be at risk of eviction or homelessness given the vulnerability of some tenants. Each case is being looked at individually so that tailored support can be offered.
The decision to close has followed a long period of discussion and negotiation related to housing benefit claimed for tenants’ support at the properties. The Council was forced to stop paying this when it became clear that the claims did not meet the government guidelines.
"We have been working for a long time to try and resolve the issues over housing benefit, but ultimately we must follow the guidelines.Cllr Charlie Hastie, Cabinet Member for Housing and Communities“The decision to now close and possibly evict residents is NAASH's alone. That said where it is reasonable for us to step in and provide help to our residents, we absolutely will. We are actively engaging with other providers to ensure there is support available to help residents through this difficult time.
“We recognise the deep anxiety this situation causes for people with complex health and personal challenges. Safeguarding vulnerable residents is our priority. We are working directly with individuals to ensure continuity of care and accommodation, and to connect them with appropriate health and support services.
“We as a council have already made a commitment to reduce homelessness and its wider impact, and we are acting proactively to address this.”
WNC is encouraging anyone affected to seek advice as early as possible. Residents who are at risk of homelessness can contact the Council’s housing team via the self-referral portal or visit our offices in Northampton, Daventry or Towcester from 9am to 5pm Monday to Friday.
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