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08 January 2025

The NHS in Northamptonshire has been managing on-going pressures since December and on 7 January it has reached the point where the decision has been taken to declare a critical incident.
The on-going pressure is being seen mostly at Northampton General Hospital, Kettering General Hospitals and East Midlands Ambulance Service (EMAS). The combination of patient demand, increased attendances and admissions to hospitals due to viral infections including flu and wider environmental factors across the region, has led to this level of escalation.
“This has been one of the most challenging winters we have ever experienced in the NHS, and we have taken this step to ensure we can continue to deliver a safe level of care to our local population, while we work together to resolve it.Dr Naomi Caldwell, Deputy Chief Medical Officer, NHS Northamptonshire ICB“We are asking local people to help us by choosing which service to access when they are unwell, and only calling 999 or attending A&E if it is a life-threatening emergency.
“If you need urgent health support, please continue to come forward as needed and don’t wait if your condition is becoming worse but please access alternative services where possible and continue to use 111.nhs.uk for 24-hour help and advice.Maria Laffan, Chief Nursing Officer, NHS Northamptonshire ICB“We would like to reassure the public that all our emergency services remain open, and we thank them for their co-operation, patience and understanding.”
What does declaring a Critical Incident mean?
This allows us to take additional steps to maintain safe services for patients and help us cope with the growing pressures including opening additional beds and enlisting the support of our partners to help us cope with the current pressures.
We would like to reassure patients and the public that despite the challenges faced, essential services remain fully open for anyone who needs them so if you require urgent medical help, please continue to come forward. People should also continue to attend planned appointments unless they are contacted.
Use alternative services such as pharmacy, NHS 111, Corby Urgent Care Centre during this time wherever possible. We would ask the public to think carefully before attending Accident and Emergency or dialing 999 and only do so in a real life-threatening emergency.
General Practice remains open in the usual way but is likely to be extremely busy.
We will do everything possible to avoid an impact on outpatient appointments and planned operations. Please attend the hospital as usual unless notified otherwise.
What can you do to help?
There are several things our community can do to help:
- Use NHS services wisely – 999 and A&E should only be used for life-threatening emergencies
- If you need urgent health care but your condition is not life-threatening please seek support from alternative services such as NHS 111, Corby Urgent Care Centre or your local pharmacy
- Please collect relatives who are ready for discharge promptly from local hospitals
- Seek medical assistance early from your local pharmacy, the urgent care centre or 111.nhs.uk to avoid conditions becoming worse and needing urgent medical help
- If your condition is becoming worse or your symptoms are not improving, please don’t wait – contact 111.nhs.uk who can direct you to the best service to support you
- It’s not too late to get protected from winter viruses – if you are eligible for a flu and COVID-19 vaccine our mobile vaccination van continues to visit communities to offer vaccines. More information about eligibility and the van schedule is available via our vaccination page
- Our teams continue to work exceptionally hard, so please continue to be kind to everyone who is working as hard as they can to support you
Where to go if you need help
NHS 111
Anyone who needs urgent care should use 111.nhs.uk to be assessed and directed to the right care for them. If needed a healthcare professional will call you back and this option can save you time in waiting areas.
If you do not have internet access or you are contacting 111 about a patient aged 5 or under, please call 111 instead.
Corby Urgent Care Centre
Corby Urgent Care Centre is open every day between 8am and 8pm and can help with minor injuries/ illnesses such as lacerations, sprains, strains, minor burns or scalds.
Local Pharmacy
Your local pharmacy can help with minor illnesses like coughs, colds and red eye. They can also offer care for a number of conditions through the Pharmacy First scheme including sore throat, ear infections, sinusitis, impetigo, shingles, infected insect bites and uncomplicated urinary tract infections. Our website has further information about eligibility criteria and participating pharmacists. They are open late and no appointment is needed.
General Practice
GP practices continue to be open, including the out of hours service but are also likely to be extremely busy. Please continue to contact your GP practice if you need GP services and the out of hours service can be reached via 111.nhs.uk Remember you can also book appointments and order repeat prescriptions online or by using the NHS app.
Not sure where to go?
Patients who need medical help or advice but are unsure where to go, should contact NHS 111 online unless it unless it is a life-threatening emergency when you should still call 999
What next?
Please be assured we are doing everything we can manage the situation as quickly as possible. We will only step down the incident when we are confident we can do this safely.
We understand this is a difficult position for our local NHS, care and public services to be in and we thank our local community and staff for their patience and support over what is a very challenging time for all of us.
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08 January 2025

A new passenger charter has been launched that sets out how West Northamptonshire Council (WNC) and its partners are committed to enhancing the experience of bus users across the area.
The charter has been developed by an Enhanced Partnership – a collaborative effort made up of WNC, bus operators and other stakeholders to create a more reliable, efficient and enjoyable bus network and is a key component of the area’s Bus Service Improvement Plan.
Whether using bus services to travel for work, education or leisure, the charter and wider improvements to the network aim to transform bus travel experiences for residents and visitors to West Northants.
The Bus Passenger Charter outlines several key commitments, including:
- Service and information – timetables and route details will be prominently displayed at key bus stops and on partner websites and updated regularly.
- Reliability – drivers receive regular training to ensure safe driving and excellent customer service and buses are expected to be reliable and punctual.
- Service provision – maintenance of bus lanes and priority routes for ease of use.
- Fares and ticketing – it is easy to buy tickets with cash or contactless cards and changes to fares will be announced in advance.
- Bus services and facilities – buses and bus stops will be kept clean, comfortable and safe and drivers will be trained to be friendly, professional and considerate of passenger needs. Buses will also be accessible.
This follows a range of other improvements to bus services across our rural and urban areas in the last year, with even more to come throughout 2025 to enhance infrastructure and accessibility.
A number of new bus routes have been introduced and extra journeys have been added to existing routes to increase connectivity. This has been done with the help of funding from the UK Government and working in partnership with Stagecoach Midlands, Arriva and other stakeholders.
“The launch of the new Bus Passenger Charter affirms our commitment to improving and developing bus services for our communities. The charter has been developed collaboratively with bus operators and partners to make buses a more accessible and convenient option for those travelling for work, leisure and education.Cllr Phil Larratt, WNC’s Cabinet Member for Highways and Transport“Over the coming months users will see a wide range of further enhancements including more accessible services and updated timetables and route information.”
"We are proud to work with West Northamptonshire Council and our key stakeholders to launch this new Bus Passenger Charter. This is a key initiative that underscores our commitment to delivering a reliable, comfortable, and customer-focused service. The charter represents a clear framework of the standards passengers can expect from us and other bus operators in the region, ensuring transparency and accountability in every journey. We look forward to working closely with our passengers and stakeholders to uphold these standards and continually enhance the travel experience for everyone who uses our services.”Mark Whitelocks, Stagecoach Midlands Managing Director
To find out more about the new Bus Passenger Charter for West Northamptonshire, visit the Council’s website.
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08 January 2025

There’s less than two weeks left for residents, businesses, and stakeholders to share their views on a strategy to tackle climate change across West Northamptonshire.
The draft Climate Change Strategy outlines West Northamptonshire Council’s (WNC) approach to reducing locally produced greenhouse gases, improving air quality and placing people at the heart of the climate emergency response.
Addressing key challenges such as energy, buildings, transport, waste, nature, and the economy, it proposes innovative and adaptive aims to meet these challenges. The strategy has been developed following a pre-engagement exercise in September that asked people to feedback on their priorities on dealing with the climate challenge.
The consultation closes on Sunday 19 January. People can find out more and have their say on WNC’s Consultation Hub.
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08 January 2025

Our partnership to regenerate the Greyfriars area of Northampton Town Centre has been further strengthened with a new Development Management Services Agreement (DMSA). This latest step accelerates our work and sets the expectation that a formal Development Agreement will be signed by Summer 2025.
We have been working closely with English Cities Fund to explore and shape the planning, delivery, and funding for Greyfriars. The DMSA enables us to develop more detailed strategies ahead of entering into a Development Agreement.
The Greyfriars regeneration area covers 25 acres and includes the former Greyfriars Bus Station, demolished in 2015, as well as the Mayorhold and Victoria Street Car Parks, Corn Exchange, Belgrave House, and East and West Islands.
Our vision seeks to re-imagine several derelict buildings with exciting new uses. The Corn Exchange will become an arts and culture hub, while Belgrave House will offer opportunities for an innovative workplace and business incubator. The regeneration will also feature a new outdoor Amphitheatre to anchor landmark new public spaces.
New homes will support a vibrant new neighbourhood, alongside shops, cafes, and restaurants, creating a dynamic new place.
We anticipate that new residents and visitors will spend an additional £21 million in Northampton, boosting the town centre's economy. Up to 7,000 full-time equivalent jobs could be created during construction, generating an additional £1 billion in economic value.
"It is great news that we’re able to enter this Development Management Services Agreement with ECF, marking a significant step forward in the regeneration of Greyfriars. This partnership underscores our commitment to transforming Northampton Town Centre into a vibrant, dynamic space that will benefit residents, businesses, and visitors."Cllr Dan Lister, Cabinet Member for Local Economy, Culture and Leisure at West Northamptonshire Council"The vision we have for Greyfriars is ambitious and transformative, and with ECF’s expertise, we are confident in delivering a project that will drive economic growth, create jobs, and enhance the cultural offering for the community. We look forward to seeing the positive impact this regeneration will have on Northampton and sharing more exciting developments with the community as we progress."
"Since announcing our partnership with West Northamptonshire Council, we’ve been working closely and collaboratively to explore potential delivery solutions for Greyfriars. We see clearly the opportunity Greyfriars presents and have made real progress. Entering a DMSA will accelerate our work and further strengthen our approach. We expect 2025 to be an exciting year and look forward to sharing more with the community in due course."Maggie Grogan, Managing Director – Midlands at ECF
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06 January 2025

West Northamptonshire residents will benefit from a new service which launches on Tuesday, 7 January and is designed to help them stay on top of important council payments.
West Northamptonshire Council’s new SMS / text messaging reminder service will help residents manage their overdue payments to the council.
This service is an additional step in the Council’s payment reminder process and complements the traditional reminder letters, which will continue to be sent if payments remain outstanding. The text/SMS reminders are designed to make it easier for residents to stay on top of their payments in a secure, straightforward way.
The new reminders will come from ‘WestNhantsC’, ensuring residents can easily recognise the communication as genuine. Each message will include a secure link beginning with ‘https://info.westnorthants.gov.uk’, followed by a unique identifier tied to the recipient’s account. This format protects residents’ personal data and ensures the process is simple and secure.
By clicking the link in the text/SMS, residents will be directed to a secure, Council branded webpage. There, they will be asked to verify their identity. This added security measure helps protect personal information while providing a straightforward way for residents to view their account details. Once verified, they will have access to any outstanding payments and be able to choose from a range of payment options. For those needing further assistance, the page will also include links to resources such as the Council’s Money & Debt Advice service.
“This is all about making life that little bit easier for our residents. We all know how busy things can get, and it’s easy for important payments to slip through the cracks. These new SMS reminders are a simple and secure way to help people stay on top of things without added stress.Cllr Mike Hallam, Cabinet Member for HR and Corporate Services at WNC"It’s not just about payments—it’s about giving people the tools and support they need, whether that’s managing their finances or accessing advice when they need it. We want to make sure everyone feels confident and supported, and this service is just one of the many steps we’re taking to improve the experience of interacting with the Council.”
West Northamptonshire Council is committed to protecting residents from fraud and ensuring the safety of their personal information. The reminders will never ask for sensitive details such as passwords or bank account numbers. If residents ever have concerns about the authenticity of a message, they are encouraged visit debt and money advice service to see examples of messages that the Council could send.
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