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02 April 2025

West Northants residents to see faster, easier, and more flexible ways to access council services, with quicker responses, clearer information, and more choices for how they engage—whether online, via text, or in person.
West Northamptonshire Council is setting the stage for a new era of customer experience, following the approval of its Resident Access Strategy at Cabinet last night. This ambitious plan paves the way for smarter, more flexible, and more responsive services that put residents first.
Whether it’s requesting a service, updating personal details, or getting advice, residents need quick, convenient, and reliable ways to engage. The strategy envisions a future where finding information is effortless, questions are answered instantly, and help is available in the right way.
By embracing digital technology and improving traditional methods, the Council aims to cut wait times with a new SMS service that will direct people straight to the forms or information they need, reducing unnecessary delays. The webchat function will continue to be improved to offer real-time support online, guiding residents to solutions in seconds. People will also receive updates on processing times, so they always know what to expect, while step-by-step video guides will make navigating services simple and stress-free.
Council’s commitment to accessibility remains at the heart of the strategy. Information will be made clearer, simpler, and available in multiple formats, including translated materials, read-aloud features, and Easy Read content. Whether someone prefers in-person support or digital solutions, they will have a choice in how they engage.
This vision has been shaped by extensive engagement with residents over the past three years. Conversations in contact centres, community hubs, libraries, and Welcoming Spaces, along with feedback from public consultations, have provided invaluable insight into what people want and need. Now, those insights are driving real change.
“This is an exciting step forward in how we support our residents. We are committed to making our services faster, easier to use, and more accessible to everyone. Whether online or face-to-face, our focus is on making sure residents get the help they need, when they need it, with the aim of improving day-to-day interactions and creating a stronger, more connected relationship with our communities.”A West Northamptonshire Council spokesperson
The Resident Access Strategy forms a key part of the One West Northamptonshire Plan, reinforcing the Council’s ambition to deliver high-quality, efficient, and inclusive services for all. To find out more visit our website.
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02 April 2025

With just weeks to go until the 80th anniversary of VE Day on Thursday, 8 May, followed by VJ Day on Friday 15 August, communities across West Northamptonshire are encouraged to start planning their celebrations to commemorate these historic occasions.
Whether you’re organising a street party, community gathering, picnic, or special event, now is the time to get preparations underway. Applications for temporary road closures for community events are free but must be submitted in good time to ensure everything is in place. Apply for a temporary road closure by completing this form and let us know about the event to check issues such as licensing, safety and traffic management.
Communities can share their activities via the official VE & VJ Day map and receive a thank you certificate. People are also encouraged to share pictures across social media using #VE80 and submit pictures to the VE Day 80 website via the Tip Top Towns form.
West Northamptonshire Council (WNC) will be flying the official VE Day flag at its offices in Daventry and Towcester, while a short flag-raising ceremony will take place at 9am on Thursday 8 May outside the Guildhall in Northampton, where the public is invited to attend. A short service will follow in the memorial gardens at All Saints Church led by Father Oliver Coss, with the laying of wreaths. Additionally, One Angel Square and Northampton Market Square will be illuminated as part of the national Beacon Lighting Ceremony at 9.30pm.
A range of community events will take place across West Northants to mark VE Day including beacon lightings, exhibitions, talks, performances, and themed activities at local libraries. View more details on the VE Day events webpage.
"The 80th anniversaries of VE Day and VJ Day are significant moments to honour the courage, sacrifice, and resilience of those who lived through the Second World War. This is a time for communities across West Northamptonshire to come together, celebrate peace, and reflect on our shared history.Jane Carr, Director of Communities & Opportunities at WNC“We encourage residents to organise local events, from street parties to picnics, and we look forward to seeing our communities unite in remembrance and celebration. We also invite everyone to join us at the Guildhall flag-raising and other commemorative events across the area."
In partnership with Imperial War Museums, Letters to Loved Ones invites people to get involved by sharing historical letters from VE and VJ Day generation relatives. During the Second World War, letter writing helped to ease the pain of separation between soldiers and other displaced people, and their loved ones. Find out more on the official VE Day website.
Other key Armed Forces dates will also be recognised this year including Armed Forces Day on Saturday 28 June and Remembrance Day on Sunday 9 Nov. Northampton Saints will also be hosting two Inter Service Championship fixtures for the first time this Easter, with the men’s and women’s teams from the Royal Navy and Royal Air Force going head-to-head. Find out more and book tickets on the Saints website.
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03 April 2025

West Northamptonshire Council (WNC) will mark Stephen Lawrence Day on Tuesday, 22 April, honouring the life and legacy of the 18-year-old who was tragically murdered in an unprovoked racist attack 32 years ago.
Established as a National Day of Remembrance in 2018, Stephen Lawrence Day serves as a powerful reminder of the ongoing fight against racism and inequality. It is a moment to reflect on progress made, acknowledge the work still needed, and inspire young people to create a fairer and more inclusive society.
A ceremony will take place in the Guildhall Courtyard in Northampton from midday, bringing together local organisations, community leaders, and residents to honour Stephen’s memory and reaffirm a collective commitment to social justice.
Speakers at the event will include Deputy Lord Lieutenant Dominic Goble JP, Police Superintendent Rachael Handford, Co-Chair for the Global Ethnic Majority Staff Network at UON Evelyne Mulinge, and Ken Howlett from the Northampton Interfaith Forum.
The speeches will be followed by a candle-lighting ceremony and moment of reflection, symbolising hope and unity in the continued fight against discrimination. Attendees are invited to stay for further discussion and refreshments after the event in the County Hall lodgings.
"Stephen’s tragic murder remains a stark reminder of the injustice that still exists in our society, but his legacy is one of hope, change, and action. In West Northamptonshire, we are committed to celebrating our diverse communities and ensuring everyone has the opportunity to live safely and without fear of discrimination. I encourage residents to take this opportunity to reflect, engage, and be part of a lasting movement for change."Jane Carr, Director of Communities & Opportunities at WNC
“Commemorating Stephen Lawrence Day is really important as it serves as a powerful reminder of the enduring fight against racism and inequality in our society - a fight in which everyone has a part to play, including the police.Superintendent Rachael Handford“The Force would like to reinforce our commitment to our Black communities, officers, staff and volunteers as part of our Police Race Action Plan and will continue working collaboratively with our communities with zero tolerance of racism to ensure an equitable service for all.”
Residents are encouraged to take part in Stephen Lawrence Day by reflecting on its meaning, supporting equality initiatives, and making a pledge of action. Social media users can help raise awareness by using the hashtags: #StephenLawrenceDay #ALegacyOfChange #LiveYourBestLife #BecauseOfStephen
For more information about Stephen Lawrence Day and how to get involved, visit the Stephen Lawrence Day Foundation.
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03 April 2025

Works started on the long-awaited scheme to improve and repair the Queen Eleanor Interchange in Northampton earlier this week. The busy roundabout that joins the A45 trunk road with the A508 London Road, B526 Newport Pagnell Road and Hardingstone Lane.
Temporary traffic management measures will be in place throughout the works to ensure that carriageway widening, new traffic signs and signals, and resurfacing can be carried out in a safe manner. Works are expected to be complete by the end of this year.
There will be lane closures on the Queen Eleanor roundabout 24/7 throughout the works, and some full closures will be necessary at times. Full closures will occur at nighttime and on weekends whilst it is less busy and further dates will be communicated prior to starting.
As traffic has increased over the years, the junction has struggled to keep up, and critical improvements are needed to help the flow of traffic in this area in the long term. We understand and appreciate that these works will cause some delays and impact motorists locally and would like to thank people for their patience.
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Northamptonshire Fire and Rescue Service provided the following update on Monday March 31, 2025 at 1.30pm:
Group Commander Dan Retter, of Northamptonshire Fire and Rescue Service, said: “Northamptonshire Fire and Rescue Service remains on scene in Sheep Street, Northampton, following a fire that took place shortly after 5.50am yesterday morning (March 30).
“A cordon is still in place and two pumps and one high ladder aerial appliance remain at the scene to dampen down any remaining hot spots.
“Sheep Street remains closed as is one lane at Lady’s Lane and Church Lane will be temporarily shut until later today.
“We are also liaising with structural engineers who are reviewing the damage, and the Service is working with National Grid to reinstate electricity to the street.
“We are working with our multi-agency partners to ensure the scene is made safe and for fire investigations to take place later in the day to try and determine a cause.”