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Northamptonshire Fire and Rescue Service has updated the process in which members of the public can make complaints about the Service – and making it clearer in how they can do so.
The process is now being overseen by the Customer Services team for the Office of the Police, Fire and Crime Commissioner (OPFCC).
A list of support pathways and services for residents has also been made publicly available on our website. This list can be found on the Contact Us section of this website, under the ‘Making a complaint’ tab.
Anyone wishing to make a complaint about behaviour that falls below our Core Code of Ethics can contact the Customer Services team as follows:
Telephone:
01604 888881
Email:
This email address is being protected from spambots. You need JavaScript enabled to view it.
Post:
The Office of the Police, Fire and Crime Commissioner, Darby House, Darby Close
Wellingborough, Northamptonshire, NN8 6GS
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31 May 2023

North Northamptonshire Council and West Northamptonshire Council are asking for your views on the local Healthwatch services in Northamptonshire. The two Local Authorities are re-commissioning Northamptonshire's Healthwatch services, with the new service being live from 1 November 2023 and would like to hear your views to help explore and shape how Healthwatch in Northamptonshire will look in the future.
Healthwatch is an independent consumer champion for people who use health and social care services. Its job is to ensure that local voices are heard and that people’s views and experiences are used to improve existing services and to help shape future services. Where issues are identified they will ensure that NHS leaders and other decision makers listen and use feedback to improve care.
Local authorities are required by the Health and Social Care Act 2012 to make arrangements to establish and maintain a local Healthwatch organisation in its area and it is important that this service meets the needs of residents.
After the consultation has ended, all responses from residents and local organisations will be considered along with any other relevant information to develop the best model for Healthwatch in Northamptonshire going forward.
To share your feedback and comments, please complete this short survey.
The survey will take approximately 10 to 15 minutes and responses will not be personably identifiable.
Over the next two years, we will be looking for regular feedback in which there will be chance to be part of further consultations to continually review and develop Northamptonshire’s Healthwatch services.
Survey closes 18 June 23.
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31 May 2023

Visitors to Northampton’s iconic and historic 78 Derngate can now visit the heritage house and its expanded visitor centre, spend time in the rejuvenated secluded garden and enjoy the revitalised visitor shop following the completion of the extensive £950,000 refurbishment this month.
As the only building located outside Scotland designed by renowned artist, Charles Rennie Mackintosh this local gem and former home is a now a museum. Following funding from West Northamptonshire Council (WNC) of £400,000 through the Town Funds, £200,000 match funding from WNC and generous donations from a multitude of individuals and organisations the expansion to this cultural facility reached completion in May this year, following more than 12 months of regeneration work.
The site now boasts an extension to the main buildings and enhanced gardens, allowing larger groups to visit and enjoy the museum, as well as benefit from an enriched visitor experience at one of Northampton’s most popular attractions.
This is an internationally significant venue. 78 Derngate attracts visitors from all over the world to see the outstanding design work of Charles Rennie Mackintosh, one of our country’s most famous influences on early 20th Century style. The house, remodelled by Mackintosh, is unique and it is fantastic to see the empathetic redevelopment works come to life to enhance the museum and enable the 78 Derngate Trust to build its income to become more sustainable for the future.Cllr Dan Lister, Cabinet Member for Economic Development, Town Centre Regeneration and Growth at WNC
We are delighted that this much-anticipated and exciting project has now been fully realised and we look forward to welcoming visitors to the new and existing buildings and gardens. We extend huge gratitude to WNC for their significant input – particularly the Regeneration Team – in enabling it all to come to fruition and can wholeheartedly assure the public that this will help to preserve the site for generations to come.Liz Jansson, House Manager at 78 Derngate Trust
West Northamptonshire Council has secured £25 million from the Government’s Town Fund to regenerate Northampton Town Centre. This project is the first to benefit from the funding and reach completion. It will complement the wider regeneration of Northampton Town Centre where works can already be seen at the rejuvenation of the historic Market Square and the empathetic restoration to bring the former Old Black Lion Pub back into use for the community.
Northampton Town Centre is going through extensive transformation over the next decade, with the appearance of Fish St and Abington St being sympathetically enhanced to match the neighbouring St Giles St area, and a new heritage park being introduced in Marefair offering community facilities and dedicated green space. The gateway to the town from the Railway Station and main roads will be transformed to offer grade A offices, high-quality homes and a hotel as the expansive 5-acre Four Waterside is regenerated.
To keep up to date with regeneration projects across West Northamptonshire visit our regeneration page.
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Northamptonshire Police and Northamptonshire Fire and Rescue Service (NFRS) are warning people that deliberately lighting fires could result in police taking action, following a series of arsons in and around Rushden.
Throughout May, Northamptonshire firefighters have responded to 17 deliberately lit fires in Rushden with repeat fires on the High Street, on John Clark Way and around Jubilee Park. Other locations hit with this antisocial behaviour include, Green Lane, Washbrook Road, Duck Street and Oakley Road.
Intentional fire setting is a criminal offence which is not only dangerous and could put lives at risk, but also costs money, pollutes the environment and will impact the community. These incidents can also put additional pressure on firefighters when there are other serious incidents in the county.
Following the spate of arsons in Rushden, Northamptonshire Police will be patrolling these hotspot areas of Rushden to try and deter any criminal activity being undertaken, particularly during this half term week.
Neighbourhood Policing Inspector Miriam Kiernan said: “Setting fires is often seen as just low-level anti-social behaviour, when in reality, it is very difficult to control a fire and it can quickly get out of control.
“The consequences can be very serious. There is not only the potential for the fire spreading and causing extensive damage to property, but it also puts lives at risk and carries the possibility of a criminal record.
“Our neighbourhood policing team will be more visible in Rushden over the coming days, and we urge residents to speak with our officers if you have any evidence or information that will assist in our enquiries and help us to catch those people responsible.
“We would also encourage parents and carers to speak to their children about the dangers of deliberately starting fires and the serious consequences it can have not only on the individuals whose property is damaged but on their own lives too.”
Firefighters, along with the joint police and fire Arson Task Force will also be available over the next few evenings near Jubilee Park and High Street talking to residents and providing advice and information about the consequences of deliberately lit fires and what to do should anyone have information.
Andy Evans, Arson Reduction Officer for Northamptonshire Fire and Rescue Service, said: “Attending deliberately lit fires affects our ability to respond to other serious or life-threatening incidents such as house fires or road traffic collisions and as such potentially put lives at risk.
“Over this bank holiday weekend alone we attended five deliberately lit fires in Rushden, as well as incidents elsewhere in the county.
“Alongside crews, we work hard to educate people, particularly young people, about the consequences that arson could have on individuals committing this crime and the wider community. This is a serious and high-risk offence that must stop now.”
Anybody with information about deliberately lit fires should contact FireStoppers. Reporting through this channel is anonymous and is managed by the independent charity CrimeStoppers.
All reports of arson passed to Firestoppers will be investigated.
Call 0800 169 5558, or complete the online form at www.firestoppersreport.co.uk if you have any information about deliberate firesetting.
If an incident requires an emergency response, please call 999.
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30 May 2023

Voluntary and community sector organisations who deliver important services in West Northamptonshire can now apply for grants of up to £15,000.
West Northamptonshire Council (WNC) has opened a fresh round of Discretionary Community Funding Grants from Tuesday, 30 May 2023.
Applications for this round of funding should be submitted no later than Wednesday, 28 June 2023.
These grants allow us to support the local voluntary and community sector who are providing vital services to our communities.Cllr David Smith, WNC's Cabinet Member for Community Safety and Engagement, and Regulatory ServicesThese organisations are highly connected and can react quickly to specific needs. They are an important partner and we’re delighted to be able to offer them this much needed funding which will help to support our local communities.
The grant scheme is open to local voluntary and community sector organisations, registered charities and not-for-profit organisations, for projects or services that support one or more of the Council’s strategic aims, objectives and priorities.
You can find out more about the criteria and who can apply for a grant on the WNC website and in the Council’s Community Funding Grants Framework.
If you are interested in applying for a Discretionary Community Funding Grant, you will need to complete an Expression of Interest Form, which is available on the WNC website.
If you would like to speak to the Community Funding Officer about your eligibility to apply for a grant, please call or email Peter Worth. Email: [email protected] Telephone: 01327 322227.
Further rounds of Discretionary Community Funding Grants of up to £5,000 will be announced in the summer and autumn. The dates can be found on the WNC website.
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